Policies

Returns and exchanges

Last updated [publish date]

Return and exchange terms are set on each Etsy listing, so check the listing before you order; most allow requests within 14 days of delivery. Because items are made to order, please check the size chart before ordering.

If something is wrong

If your item arrives damaged, misprinted or defective, or it's not what you ordered, I'll make it right with a free replacement or a refund.

1. Message me through Etsy within 14 days of delivery.
2. Include your order number and a clear photo of the problem (and the label, if the wrong item arrived).
3. I'll arrange a replacement or refund. You won't need to send the item back.

Lost packages

If tracking hasn't moved for a while or your order hasn't arrived by its estimated delivery date, message me and I'll chase it with the print partner and carrier.

Wrong address

Please double-check your shipping address at checkout. Orders sent to an address that was entered incorrectly can be reshipped at cost.

Digital downloads

Digital files can't be returned. See digital downloads if a file doesn't work.